Responsible Gaming Guide
999 tk believes entertainment is meaningful only when it stays within control. On this page we discuss our protection tools, warning signs, and how to get support.
Casino and sports betting is a form of entertainment for many people. But when gaming turns from a habit into an addiction, it can have a negative impact on personal, family and financial life. 999 tk believes that helping a player stay informed is the best outcome. That is why we have built various protection tools into our platform to help you stay in control.
Our Terms and Conditions explain in detail how to set various account limits and in what circumstances self-exclusion can be activated. Following these rules is important for your own benefit.
If you ever feel that betting is disrupting your normal life, do not wait — contact us through our 24/7 live chat or email support. Our support team is ready to help in both Bengali and English.
Tools to keep yourself safe
All of the following tools are available on every 999 tk account. Using them is entirely your choice and they can be activated at any time.
Set a deposit limit
Set a maximum daily, weekly or monthly deposit amount. Once a limit is set it takes effect immediately; to increase it you must wait a set period.
Session time limit
Set a limit on how long you can stay on the site at a stretch. Once the time is up, your account will log out automatically so you can take a break.
Temporary break (cooling-off)
Close your account temporarily for anywhere between 24 hours and 30 days. During this time logging in, depositing or betting will not be possible — pause for a moment and reflect.
Self-exclusion
Activate self-exclusion to close your account completely for a longer period. This can be set for a minimum of 6 months or made permanent. Do not try to open a new account while the exclusion is active.
Review betting history
Check your account's betting history regularly. Seeing how much you have deposited, won and lost gives you a clear picture of your spending patterns.
Tell the support team
If you have trouble activating any tool yourself or want to speak to someone directly, contact us via 24/7 live chat or email. We will help you promptly.
Recognise the warning signs
If any of the following signs appear in you or someone close to you, it may be an indication of a problem.
Our commitment
999 tk provides its services only to individuals aged 21 and above. Age is verified at account registration and additional identity proof may be requested in any suspicious case. We are firmly committed to keeping minors away from betting.
We believe betting is a form of entertainment, not a source of income. Every bet carries a chance of winning and losing — only bet what you can afford to lose. You can find 999 tk's core values and policies in detail on our About Us page.
We use SSL encryption to keep your personal information and account data secure. To learn more about how data is collected and used, read our Privacy Policy.
Where to get help
If you feel there is a problem, you do not have to carry it alone. Get support through the channels below.
999 tk Live Chat
Our support team is available 24 hours a day, 7 days a week in Bengali and English. Share your concern on live chat and get a quick response.
Email Support
You can also reach us by email in addition to live chat. For your account situation, self-exclusion or any other assistance, email us at: [email protected]
Family and Friends
Talk to the people close to you. Their support is often just as effective as professional help. If family members are concerned, they can also contact our support team.
Professional advice
Do not hesitate to seek help from a mental health professional or counsellor. Various mental health organisations in Bangladesh provide professional guidance.
Frequently Asked Questions
Answers to common responsible gaming questions are provided below. For more questions, see our FAQ page.